Serve as a primary point of contact for clients, managing inbound and outbound communications to resolve inquiries efficiently.
Provide excellent customer service through active listening and proactive problem-solving, aiming to resolve issues on the first call.
Work towards obtaining and maintaining a Health Insurance license for the state of Texas while handling confidential customer information.
We are a global, digital business services company delivering advanced, digitally powered services to help the world's best brands streamline their business. With over 500,000 inspired employees speaking more than 300 languages, we provide global scale and local presence.
Understand business requirements and execute SOPs for assigned programs.
Address and resolve user issues via live channels while meeting KPIs for satisfaction and accuracy.
Manage time to make quality phone calls and build trust with stakeholders to resolve queries first time.
Taskrabbit is a marketplace platform that connects people with Taskers for everyday home tasks. The company is a hybrid workplace with employees across the US and EU, and has been named a Built In Best Places to Work for multiple years.
Respond to customer inquiries via email, phone, and chat regarding orders, shipping, returns, and product questions.
Resolve customer concerns professionally and document interactions accurately to maintain high satisfaction.
Collaborate with internal teams to resolve issues and follow company service standards.
Oowlish is a rapidly expanding software development company in Latin America, partnering with premier clients from the United States and Europe to deliver innovative digital solutions. The company is certified as a Great Place to Work, emphasizing a nurturing environment with opportunities for professional growth and international impact.
Provide pre and post-sale customer care support for UA's product line including digital interfaces, guitar products, analog equipment, and online store.
Assist customers via online requests, telephone support, and self-service tools, troubleshooting Windows and MAC based computers and DAWs.
Handle and resolve customer complaints, generate knowledge base entries, and coordinate RMAs and service requirements through the distribution channel.
Universal Audio exists to thrill and inspire music makers everywhere with timeless sound and impeccable craftsmanship. As a growing team, they offer competitive benefits including profit sharing, medical, dental, vision, 401K, stock options, and flexible time-off, fostering a culture of innovation and support.
Deliver exceptional customer service to retail partners and consumers by handling basic inquiries and resolving routine issues promptly.
Manage customer orders accurately, track interactions, and escalate complex issues to level 2 support as needed.
Demonstrate comprehensive product knowledge and use tools like Microsoft Office and Salesforce to provide seamless support across communication channels.
Red Wing Shoe Company is a global, privately-held company based in Red Wing, Minnesota, specializing in footwear solutions. With 2300 employees worldwide, the company maintains a close-knit family atmosphere and a culture focused on employee engagement and innovation.
Serve as a key contact for customers, managing orders, requests, and support to ensure total satisfaction.
Handle incoming and outgoing customer calls, written correspondence, and live chat with professionalism and timely follow-up.
Take an active role in selling Graybar goods and services on inbound calls while assisting with product selection and application.
Graybar is a Fortune 500 company specializing in supply chain management services and is a leading North American distributor of high quality components, equipment, and materials. They serve the construction, commercial, institutional, government, industrial, and utility markets with a focus on employee ownership and a collaborative culture.
Handle inbound calls from families and carers, providing information and advising on care solutions for independent living.
Work a rotating roster of 38 hours per week between Monday to Friday 7am-10pm and Saturday 9am-4pm AEST.
Meet KPIs and competencies while multitasking in a fast-paced contact center environment.
Probe Group is a digitally-enabled and data-driven company that combines human expertise with technology to deliver exceptional customer experiences. With a global footprint and 9,000 team members, we foster an inclusive culture that embraces diversity and provides space for everyone to thrive.
Manage daily contact center operations and make real-time adjustments to hit service level agreements.
Direct and develop Customer Experience Supervisors to hit operational targets and support business objectives.
Own complex escalations, deliver fast resolutions, and implement structural fixes to prevent recurrence.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health, aiming to make personalized genetic testing part of standard care. The team includes highly dedicated professionals from world-class institutions who care deeply about their work.
Assist clients in selecting and booking hotel accommodations with accurate information on amenities and pricing.
Respond promptly and professionally to client inquiries via phone, email, or online chat.
Maintain detailed records of client interactions and collaborate with team members for seamless experiences.
We are a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We are committed to delivering excellent customer service and helping travelers create unforgettable experiences, with a supportive team culture and ongoing training.
Support product listings across eCommerce channels by launching and maintaining item assortments.
Monitor listing performance and collaborate with cross-functional teams to improve processes.
Drive optimization of item liveliness and support new channel launches.
Spreetail is an ecommerce accelerator that helps brands grow their online sales through marketplace channels. They are a seasonal, remote-first company that values operational efficiency and cross-functional collaboration.